Rental Policies
Membership
/ Age Limit
Vehicles are only available to Members of
Exotic Motor Works.
Membership is free and open to all drivers over the age
of 25 with clean driving records (no major moving violations, DUI
convictions, or similar infractions).
Membership Application
Insurance
Due to the types of vehicles we rent and the nature of the
insurance industry, all renters must carry their own liability and
physical damage policies and must verify with their insurers that coverage
is provided for the vehicle being rented.
International
Renters
Vehicles are available to international visitors with a valid
passport and driver's licence from their home country. We can provide
insurance coverage for those international visitors renting for a minimum
of two days.
Additional
Drivers
Additional drivers may be listed as authorized drivers. Each
additional driver must complete Membership
Application and pay the associated fee.
Delivery
/ Pick-up
Vehicle delivery and pick-up is available to and from your
door or any area airport. Fees are as follows, each way:
| Beverly Hills |
Free |
| San Fernando Valley |
Free |
| Los Angles International Airport |
$99 |
| Ventura |
$149 |
| Riverside |
$149 |
| Orange |
$250 |
| Other areas |
$3.00 / mile |
Please note: All pick-up & delivery arrangements must be confirmed
at least 24 hours in advance in order to guarantee on-time service.
Any changes to pick-up or delivery times/locations with less than
24 hours notice may incur an additional transportation fee.
(In other words: we will do our absolute best to get you the vehicle
when and where you want it, however if you change your mind after
we've scheduled our guys, we may charge you for it).
Return Times
We are very flexible about vehicle return times - i.e. we're not
sticklers about a 2 day rental being exactly 48 hours. But once we
have made a return appointment, we need to stick to it. There will
be a 1-hour grace period with your scheduled return time, after which
you may be subject to additional daily rental fees.
(Our dedicated delivery team works very hard and very long hours
7 days a week, and if one of them is waiting around for 2, 3, or
4+ hours because of a missed return appointment, it throws off the
entire schedule.)
Damage Deposit
All renters must leave a damage deposit in the form of a
credit card authorization. Any damage found on the vehicle upon return
will be billed against this authorization. Deposit amounts will vary
based on rental lenght and renters insurance coverage.
Cancellation
Policy
When you make a reservation, we may authorize your credit
card for 50% of the total rental cost or $500 (whichever is greater).
In the event of a cancellation or rescheduling, we will process the
charge as a "store credit" and apply the amount toward your
rescheduled rental.
If you cancel or reschedule less than 7 days before your rental,
you will be charged a cancellation fee of 50% of the total rental
cost or $500 (whichever is greater) in addition to the above-mentioned
deposit.
If you cancel or reschedule less than 72 hours before your rental
(or are a no-show at the time of rental), you will be charged a cancellation
fee of 100% of the total rental cost.
At our sole discretion, cancellation fees may be waived for special
circumstances (severe weather, etc.)
Reservations made for the Dream Car Tour are non-refundable regardless
of booking time, however they are fully transferrable, so we gladly
allow you to designate a replacement driver if you cannot make it.
Payment Methods
VISA, Mastercard, American Express and Discover are the preferred
method of payment for rental fees and damage deposits. In certain cases,
cashier's checks or cash may be accepted if pre-arranged. Personal & Business
Checks are not accepted.
Fuel Surcharge
There is no refueling charge -- vehicles can be returned
full, empty, or anywhere in between.
However, when you do gas up, all vehicles must be refueled
with Premium grade (93+ octane) gasoline. There is a $350 fee for filling
up with a lesser grade. And yes, we'll know.
Refunds
We do not offer refunds for vehicle rentals or gift certificates.
However, our goal is total satisfaction for our renters, so in certain
situations we may offer credit for additional rental days (i.e. really
miserable weather). This is solely at our discretion.
In the event of an unforseen mechanical failure during or prior
to a rental, we will make every effort to repair or replace your
vehicle with a similar or better model at no additional cost to you.
Driving Area
Restrictions
Rental vehicles may not be driven outside the state of California
without prior written approval.
Prohibited
Uses
The vehicles may not be used:
- by anyone not licensed to drive or whose Driver's License has
been suspended or restricted
- for any illegal purpose or in connection with any illegal activity
- to carry persons or property for hire
- to push or tow anything
- to exceed any posted speed limits
- in any speed test, speed contest, race, rally, speed endurance
contest, demonstration, or on or near any racetrack or road course
(we're serious about this -- no insurance company on earth will
cover the car while on the track, and that means we're both on
the hook for a LOT of money)
- to teach anyone to drive
- on any unpaved surface
In the event of a violation of these Prohibited Uses,
we reserve the right to remotely disable and retrieve the vehicle.
In addition your deposit may be lost.
Tickets
The renter is responsible for all parking, traffic, speeding or
other tickets or violations issued while the vehicle is being rented
and must pay for any fees, penalties, towing charges, or impound
costs.
Mileage
Daily and weekend rentals include 75 miles free per day
and weekly rentals include 500 miles free, unless stated otherwise.
Each additional mile driven will be subject to a change at the stated
mileage rate.
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